Communicate best when it matters most! This is the definitive guide to clear, purpose-driven communication - revised and updated with new insights and powerful techniques. The classic guide to conversing in high-impact situations, "Crucial Conversations" helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: transform negative feelings into powerful dialog; make it safe to talk about almost anything; be persuasive, not abrasive; improve professional and personal relationships; and, impact productivity, quality, and safety in a positive way. Praise for "Crucial Conversations": "Most books make promises. This one delivers. These skills have ...generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history". (Dain M. Hancock, President, Lockheed Martin Aeronautics). "The quality of your life comes out of the quality of your dialogues and conversations. Here's how to instantly uplift your crucial conversations". (Mark Victor Hansen, co-creator of the number 1 "New York Times" bestselling series "Chicken Soup for the Soul"). "This is a breakthrough book. I found myself being deeply influenced, motivated, and even inspired". (from the Foreword by Stephen R. Covey, author of "The 7 Habits of Highly Effective People"). Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed corporate training programs for dozens of Fortune 500 companies. Their other books include the "New York Times" bestsellers "Influencer" and "Crucial Confrontations".`